It contains a set of pre-configured gauges that provide real-time data about critical areas of your MSP business. These gauges are designed to help you easily and quickly identify areas that need attention and address them proactively. The Dashbar is visible at the top of your screen no matter where you are in Zest, so you can always keep an eye on things.
Here is a list of the important Dashbar gauges and what they do:
1. New Tickets – Never miss a first response SLA again. This gauge turns yellow when there is a new ticket that has not been dispatched yet, and red if your team fails to meet first response SLA on a new ticket.
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2. Overdue Tickets – No more missed appointments and forgotten tickets. This gauge turns yellow if a scheduled ticket action has been missed by less then an hour, and red if something goes unaddressed longer.
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4. SLA Health – Be aware of SLA failures before they happen, so they don’t happen! This gauge turns yellow to warn you there are less than 8 business hours left on a ticket before it fails your resolution SLA, giving you plenty of time to act. If a ticket does fail SLA, this gauge will go red for the rest of the day to notify you.
5. Average Urgency – Zest assigns a unique urgency score to each ticket so you can see at a glance what issues are most pressing. This gauge turns yellow to warn you of a potential company wide work backlog, and red if there is a serious issue resolving tickets in a timely manner.
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6. Customer Health – This final Dashbar Gauge is the most unique. Strong customer relationships are the most critical factor in your MSPs success. Customer health turns yellow if you have failed to meet your scheduled goals for a proactive interaction with one of your customers. If you go overdue for too long, or fail to set a proactive goals at all, this gauge will turn red.
Note: Every gauge is interactive!
Click any gauge and it will direct you to where you need to take action.
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