1. Is it still meeting your original goals?
When you first chose your PSA, you had a reason. Maybe it was return-on-investment, better client satisfaction scores, or solving a specific operational pain point. Pull up your usage data from the last few months and check: is it actually delivering on those original goals, or have new pain points emerged that it wasn't built to solve?
2. Does it help you run the business or just manage tickets?
A PSA should be your command center: giving you agility to adapt processes quickly, data you can actually act on, and visibility into both customer health and technician performance. If you can't answer "which clients need attention right now?" without pulling three separate reports, it's not doing its job.
3. Do you have a good relationship with your PSA provider??
Software is only half the equation. Ask yourself: does your vendor listen to feature requests? Do they resolve issues quickly, or do you disappear into a ticket queue when something breaks? Are you getting nickel-and-dimed for features that should be standard?
If the Answer Is "No" to Any of These
That's your signal. A PSA that isn't meeting your goals, isn't giving you visibility, or isn't backed by a responsive team is quietly costing you more than the price of switching.
Zest was built to meet all three criteria, : ready to use on day one, a real-time Dashbar for full visibility, and a support team that's actually reachable.
Start a free trial or schedule a demo of Zest today.
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